To identify gaps in the current system I worked with my Product Manager on competitive analysis, user testing, and a review of feature requests from existing customers.
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/55571b6e-d80c-4c42-af1d-8cf3d20d1eab_rw_3840.png?h=c6bf24743ead3471fe12e92813f98449)
Our review lead us to focus on high-impact functionality that would save users time setting up and managing schedules along with improving the overall usability of the calendar.
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/4a1559a1-f359-4573-af20-9f7654cd2e82_rw_3840.png?h=40c8142457ca96a13688af6d02d3ede4)
New views allow users to see schedules in the monthly and daily format in addition to the weekly format of the MVP.
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/a54af81e-889f-4dab-b1ac-2d8177374925_rw_3840.png?h=d0601b2f5971024a6d8d7b0e0f0142aa)
We created robust repeating availability features for better efficiency for our clinical users.
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/68957965-3530-4271-915d-4fe38f1954f7_rw_3840.png?h=92e7a9bd9e25122ad00e6f7a8b529c6a)
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/9ee5d9e6-2329-42ff-bf1c-02cd54551f04_rw_3840.png?h=82f096252c36954f90bb615825a7a829)
Large health systems need to manage schedules across many practices.
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/9806f5fd-89c4-4370-a784-f08331af2491_rw_3840.png?h=2d246e348df4e72f864698d625a5502e)
Complex health systems also need to see availability across providers and identify gaps in coverage.
![](https://cdn.myportfolio.com/e2099fbc4397ce5d7aa5b885c5dcc15f/e94f603b-3a00-4f58-9b67-5868121edf4a_rw_3840.png?h=c2e73f048a781296c19edde7a4a0605c)
Success Metrics
Improved Satisfaction: The average satisfaction went from 2.67 to 4.12 (out of 5).
Reduced Time Spent: Average time spent per session managing availability dropped from 33:27 to 19:43 mins. Saving our users a collective 641 days each year.
Role: Senior Product Designer
Skills: Interaction Design, Prototyping, Moderated & Unmoderated User Testing